How large a team can I enter?
The weekly planner accepts 1–30 people. Give each person a distinct name so assignments and exported rows are easy to identify. Enter availability for each day, then apply the team before scheduling. Team size is a planner limit, not a per-person price.
Which shift times does the planner use?
The current shift pattern is 07:00–15:00 and 15:00–23:00, eight hours each. Use it for teams whose planning fits that pattern. The planner targets two people in each shift. It does not configure different shift lengths, skills or location-specific staffing requirements.
Why can the automatic draft leave gaps?
Available people may not be enough to cover every shift while respecting the five-shift limit and evening-to-next-morning restriction. Check the open positions and each person’s availability. The draft does not guarantee complete coverage or compliance with every workplace rule.
How is the labor cost estimate calculated?
Each assigned shift contributes eight scheduled hours multiplied by that person’s entered hourly rate. USD and JPY are labels for the rates you supply, with no exchange conversion. Taxes, overtime premiums, breaks and other payroll adjustments are not calculated.
Will the schedule return after I close the page?
Choose Save on this browser before leaving. The saved team and roster can be restored on the same site in that browser while its storage remains available. Unsaved edits, cleared storage or switching devices can mean the work is not restored. Keep a CSV copy where appropriate.
Can my staff see updates automatically?
Share the exported CSV using your own communication tools. The browser planner does not send team notifications or provide a shared live workspace. If you revise the roster, export and distribute the updated file so staff receive the version you intend.
Is ShiftKumo a paid product?
Yes. Choose monthly, quarterly, annual, two-year or three-year subscription pricing in USD or JPY. The price shown is the total for that billing period. Review the pricing page and selected plan details, or email support for purchase questions.
How do I apply for the 30-day refund?
Email support@shiftkumo.com within 30 calendar days of the relevant charge. The guarantee covers initial and renewal payments in full without deducting days used. Include enough payment information to locate the charge and read the full policy. Do not send your full card details.
Who operates ShiftKumo and handles questions?
ShiftKumo is operated by AVERCYN GLOBAL INC at 1660 LINCOLN STREET, DENVER, CO 80264, USA. Contact support@shiftkumo.com for product or billing questions. The About page and Contact page provide our business and contact information.